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1. Definitions
Within this document, the terms below have the following meanings:
- Provider — S.C. Fiddmark Tech S.R.L., with its registered office in Budureasa, Bihor County, Str. Principală, No. 77, Tax ID 43886386, J20/2100/0325278, operator of the GoLoko platform.
- GoLoko or the Platform — the web application developed by the Provider that offers digital menu, online ordering, product management, analytics and administration services for food and beverage businesses.
- The Client or the User — the legal entity or authorized individual (restaurant, bar, café, fast-food, catering, etc.) that registers and uses the Platform.
- The End Customer — the individual who accesses the digital menu, places orders or interacts with the Platform's public features through the Client.
- The Account — the administration space allocated to the Client following registration on the Platform.
- The Subscription — the right to use the Platform, granted for a determined period, against a monthly fee.
2. What GoLoko is
GoLoko is a SaaS (Software as a Service) platform for food and beverage businesses. The Platform makes the following features available to the Client:
- A digital menu accessible by scanning a QR code, with no need to install any app
- An online ordering system (dine-in and delivery), without commissions on transactions
- Order management screen for the kitchen (KDS — Kitchen Display System)
- Order Status Display (OSD) — a screen visible to End Customers showing the status of orders
- Kiosk mode — a self-ordering tablet interface
- Real-time analytics dashboard (top products, peak hours, staff performance)
- Stock management with automatic hiding of sold-out products
- The option for the End Customer to add products to an existing order, directly from their phone
- "I want to pay" notification — the End Customer signals to the server that they wish to settle the bill
- Proforma invoice system and in-app notifications in the admin panel
- Support for up to 16 simultaneous languages
- Allergen declarations in line with European legislation
- Automatic generation of legal pages (terms, GDPR, cookies) for each business
- User and staff management with differentiated roles (admin, server)
- QR code generation for tables
3. What GoLoko is NOT
GoLoko is not:
- A delivery service — GoLoko does not transport products, does not manage couriers and does not guarantee delivery. The Client is responsible for organizing their own delivery.
- A payment processor — GoLoko does not collect or process card payments directly. Integration with payment processors (where available) works exclusively through the Client's own account with the respective processor.
- An accounting or invoicing service — proforma invoices generated by the Platform are informational. Actual invoicing is the Client's responsibility, in line with their own fiscal obligations.
- A marketing or promotion service — GoLoko does not promote the Client's restaurant and does not bring new customers. The Platform is a digitalization tool, not an advertising tool.
- A traditional e-commerce platform — GoLoko is designed exclusively for the food and beverage (HoReCa) sector and is not suitable for selling goods or services in other industries.
4. Usage options and pricing
The Platform is offered to the Client through four distinct usage options. The Client chooses an option at registration and may switch between options under the conditions described below.
4.1 "Appetizer" plan (Free)
The fee is EUR 0. The account is activated immediately after registration, without issuing a proforma invoice. The plan includes:
- Access to the Platform's core features (digital menu with QR code per table, product catalog with details and photos, allergen declarations)
- Up to 300 products and 30 categories
- A single user with access to the admin panel
- A single active language for the menu shown to End Customers
- GoLoko branding visible in the public menu interface
Specific limitations of the Free plan:
- End Customers cannot place orders through the Platform — the menu is shown strictly for browsing, and orders are still taken by the serving staff
- The public menu pages display advertising banners interspersed within the product list, from the Provider's partner network. The Provider undertakes to select ads that do not interfere with the End Customer's experience
- The following are not available: online ordering with delivery, self-service kiosk tablet, AI recommendations, AI image generation, external integrations, simultaneous multi-language, custom fonts, auto-populated legal pages
The grace policy in section 6 does not apply, as there is no recurring payment obligation.
4.2 "Main Course" plan
The fee is EUR 14/month (RON equivalent at the National Bank of Romania exchange rate on the day the proforma is issued). The plan includes all features of the "Appetizer" plan, plus:
- Numbered QR codes for each table, generated from the platform
- Interactive menu with orders placed directly from the End Customer's phone
- Full order management in the admin panel (assignment to staff, order status, history, filtering, sound and visual notifications)
- Dedicated kitchen display
- "I want to pay" and "Add to order" buttons on the customer interface
- Operational analytics
- 1 admin and up to 5 enrolled staff members
- Bilingual menu (2 languages of your choice from the 16 available)
- Your own branding (custom logo and colors)
- Upsell recommendations defined manually by the Client
- Hosting, backups and updates included
- Technical support
Payment is made in advance, based on the proforma invoice issued automatically 5 calendar days before the current month expires. In case of non-payment, the policy described in section 6 applies.
4.3 "Feast" plan
The fee is EUR 39/month (RON equivalent at the National Bank of Romania exchange rate on the day the proforma is issued). The plan includes all features of the "Main Course" plan, plus:
- Dedicated page for home or office delivery orders, customizable and embeddable on the Client's own website
- Self-service kiosk tablet at the entrance
- Stock management with automatic decrement
- Up to 3 admins, 3 users and 30 enrolled staff members
- Menu shown in up to 5 simultaneous languages (your choice from the 16 available)
- 100% your own branding, including custom fonts
- AI-powered upsell recommendations (up to 3,000 orders with AI recommendations per month included; when the limit is reached, the system automatically switches to the manual recommendations defined by the Client)
- Automatic AI-generated product images
- Legal pages (terms, privacy, cookies) generated and populated automatically at registration
- ANPC SAL-SOL banners integrated on the public pages
- External app integration capability (payment processors, accounting software, e-Factura, fiscal printers, POS systems) — the actual integration setup is the Client's responsibility, based on the technical documentation provided by the Provider
Payment is made in advance, based on the proforma invoice issued automatically 5 calendar days before the current month expires. In case of non-payment, the policy described in section 6 applies.
4.4 Stand-Alone license
The fee is EUR 990 (one-time payment). The Client receives a copy of the app, which they install on their own infrastructure. The license includes:
- All features available at the time of purchase
- Full control over the data and source code
- No contractual limits on products or categories
- 1-year warranty for proper operation
- Technical support for issues related to the setup delivered by the Provider
- No recurring costs to the Provider
Specific characteristics:
- The license is granted per company AND per location, cumulatively. A company operating multiple locations requires a separate license for each location or, alternatively, a custom package negotiated separately with the Provider
- Artificial intelligence features (upsell recommendations, image generation) require the Client to configure their own API keys with third-party providers. The Provider supplies the software infrastructure; the actual usage costs of the AI services remain with the Client
- The warranty is granted exclusively for the app delivered by the Provider, in its initially installed state. Any modification to the code by the Client or a third party invalidates the warranty for the affected parts
- The Provider is not responsible for the operation of the hosting chosen by the Client
Custom developments (integrations, custom features, on-request changes) are evaluated individually and invoiced separately. The Client may also choose to work with third-party developers on their own code, but in that case the warranty no longer applies to the modified parts.
The grace policy in section 6 does not apply, as the payment is one-time.
5. Registration and account
Registration is done by completing the enrollment form (wizard) on go-loko.ro. Upon completing registration:
- An admin account is automatically created in demo mode
- A proforma invoice for the subscription fee is generated (for paid plans)
- The account becomes active after payment confirmation (for paid plans)
The Client undertakes to provide correct and up-to-date information. The Provider is not responsible for the consequences of incorrect data being provided.
6. Payment and grace policy (for paid plans)
Proforma invoices are issued automatically 5 calendar days before the subscription expires and are sent by email. The payment due date is the expiration date of the current subscription.
In case of late payment:
- Days 1-5 after expiration — the account remains active, with no restrictions. The Provider does not wish to disrupt the Client's business.
- Day 5 after expiration — a reminder email is sent.
- Day 10 after expiration — the account is automatically suspended. The digital menu and ordering features become inaccessible.
The account is reactivated by paying the outstanding proforma invoice and notifying the Provider.
Note: The Client's data (products, categories, orders, settings) is retained during suspension. The Provider reserves the right to delete data from accounts suspended for more than 90 days, with prior notice by email.
7. The Client's obligations
The Client undertakes:
- To use the Platform in good faith, in compliance with applicable legislation and these terms
- Not to upload illegal, defamatory, obscene, pornographic, discriminatory content to the Platform, or content that infringes third-party copyrights
- Not to use the Platform for fraud, spam, phishing or any other illicit activity
- Not to attempt to access, modify or compromise the Platform's technical infrastructure
- Not to resell, sublicense or redistribute access to the Platform without the Provider's written consent
- To maintain the confidentiality of access credentials (passwords, admin URLs)
- To comply with applicable fiscal regulations (issuing receipts, invoices etc.) — these are not the Provider's responsibility
- To ensure that the content published through the Platform (product descriptions, images, prices) is accurate and compliant with applicable legislation
The Client assumes full responsibility for the content they publish through the Platform. The Provider does not verify or moderate the Client's content.
8. What is prohibited
Without being limited to the following, the Platform may not be used to:
- Publish false or misleading information about the products or services offered
- Upload images or texts to which the Client does not hold usage rights
- Publish defamatory, discriminatory, pornographic content or content that incites violence
- Abusively collect personal data belonging to End Customers
- Take any action that could compromise the security, availability or integrity of the Platform
- Use the Platform for purposes unrelated to food and beverage operations
Violation of these prohibitions may lead to suspension or deletion of the account, with no right to compensation.
9. The Provider's rights
The Provider reserves the right to:
- Modify the Platform's features (adding, changing or removing features), with prior notice to the Client through the internal messaging system
- Perform scheduled maintenance, with prior notice
- Suspend access to the account in case of breach of these terms or non-payment
- Modify the fees, with at least 30 days' notice. New fees apply at the next subscription renewal.
10. Limitation of liability
The Platform is provided "as is". The Provider makes all reasonable efforts for the continuous operation and security of the Platform, but does not guarantee:
- 100% uninterrupted availability (outages may occur due to maintenance, cyberattacks, or force majeure)
- That the Platform is suitable for any specific usage scenario of the Client
- Financial or business results from using the Platform
The Provider is not liable for indirect losses, loss of profit or consequential damages, regardless of the cause.
11. Intellectual property
The GoLoko Platform, including the source code, design, graphics, brand and documentation, is the exclusive property of S.C. Fiddmark Tech S.R.L. The subscription grants the Client a non-exclusive, non-transferable right to use the Platform for the duration of the subscription.
Content uploaded by the Client (products, images, descriptions) remains the property of the Client.
12. Termination
The Client may cancel the subscription at any time, without penalties. The subscription remains active until the end of the paid period.
Upon termination, the Client may request a full export of their data. The Provider will provide the data in JSON format within 5 working days.
After termination, the data will be retained for 30 days, after which it will be permanently deleted, except for data required to fulfill legal obligations (e.g., invoices, accounting records).
13. Governing law and jurisdiction
These terms are governed by Romanian law. Any dispute will be resolved amicably. If that proves impossible, jurisdiction lies with the courts at the Provider's registered office (Bihor).
14. Changes to the terms
The Provider reserves the right to change these terms. Changes will be communicated through the Platform's internal messaging system and/or by email, at least 15 days before they take effect. Continued use of the Platform after the changes take effect constitutes acceptance of the new terms.
15. Contact details
S.C. Fiddmark Tech S.R.L.
Budureasa, Bihor County, Str. Principală, No. 77
Tax ID 43886386 • J20/2100/0325278
IBAN: RO25 CECE B000 30RO N377 6913, CEC Bank Beiuș
Phone / WhatsApp: 0771 360 134
E-mail: fiddweb@gmail.com
